XP Roundtable: Make it rein this holiday season and beyond
Currently available on demand
About the Talk:
Data from Dynamic Yield’s 2020 spending analysis showed a 24% increase in purchases during the Black Friday/Cyber Monday holiday weekend, as well as a 35% rise in average order values (AOV). And every retailer knows this time of year is a buyer’s market, steeped in discounts and bargains that make it difficult to compete and capture conversions.
However, brands stand to gain more by catering to the distinct needs and preferences of each and every visitor, not only increasing the likelihood of purchase, but more importantly, the chances of their return once the holiday season has come and gone.
To better prepare for the 2021 post-holiday season, listen in as JUNIQE’s Product Manager, Hamlet Hayrapetyan, Avex Designs’ Director of Client Services, Veronica Gelman, and Dynamic Yield’s Director of Customer Success, Ben Malki, discuss how to capture the influx of new shoppers and successfully build out a year-round nurture program that maximizes their lifetime value, beyond the holiday season.
However, brands stand to gain more by catering to the distinct needs and preferences of each and every visitor, not only increasing the likelihood of purchase, but more importantly, the chances of their return once the holiday season has come and gone.
To better prepare for the 2021 post-holiday season, listen in as JUNIQE’s Product Manager, Hamlet Hayrapetyan, Avex Designs’ Director of Client Services, Veronica Gelman, and Dynamic Yield’s Director of Customer Success, Ben Malki, discuss how to capture the influx of new shoppers and successfully build out a year-round nurture program that maximizes their lifetime value, beyond the holiday season.
Tune in to learn:
- The impact of COVID-19 on consumer spending patterns throughout the holidays
- Why personalization is critical to optimizing customer acquisition costs
- How to create urgency for the at-home browsing shopper
- The suite of personalization and optimization strategies that retailers can deploy to turn bargain hunters into repeat shoppers
- The importance of engaging holiday buyers year-round and how to build out a full nurture program post-holiday season
Meet our speakers:
Hamlet Hayrapetyan, Product Manager, JUNIQE
Hamlet has many years of experience in building various products from scratch and loves building frictionless products. Hamlet is a Startup Mentor at the Berlin Startup School and at the DISRUPTORS.AI acceleration program and also a visiting lecturer at the SRH University Berlin on the topic of Digital Business.
Veronica Gelman, Director of Client Services, Avex Designs
Veronica has over 10 years of experience in eCommerce and has worked with clients in various industries, such as lifestyle, fashion, & CPG. Although her career in eCommerce started in Project Management, she quickly realized that strategy and client services is where she thrived. Over the last 4 years, Veronica spearheaded a large CRO department and now heads the Client Services & Strategy department at Avex, where she works closely with her team to ensure the ongoing success of Avex’s clients.
Ben Malki, Director of Customer Success, Dynamic Yield
Ben Malki is the Director of Customer Success, Americas at Dynamic Yield. He’s been working in the digital space for nearly a decade following his MBA from the Thunderbird School of Global Management.