Zendesk
Zendesk is a customer service and engagement platform that provides tools for managing support tickets, live chat, and customer interactions to enhance user experience and streamline support operations.
Help your customers resolve issues at their own pace by triggering a content discovery notification widget that seamlessly integrates with your Zendesk’s help center or community forum.
Key benefits of our integration:
- Unified Customer Insights: Combine Zendesk support data with Dynamic Yield’s optimization tools for a comprehensive view of customer behavior and preferences.
- Personalized Support: Leverage Dynamic Yield’s real-time data to tailor Zendesk support interactions and improve customer satisfaction.
- Streamlined Processes: Automate and enhance support workflows by integrating Dynamic Yield’s personalization capabilities directly into Zendesk.
Use-case inspiration:
- Reduce support costs and ticket volume by offering help to customers who are struggling at key moments.
- Trigger a “Need support?” message on the cart page when customers linger for more than a few seconds, especially on mobile when attention span is low.
Personalize using an open ecosystem model
With Dynamic Yield's Experience OS, you can build irresistibly personalized, optimized, and synchronized digital customer experiences faster and easier than ever before.
More on Experience OS- Zendesk's services include:
- Customer Support
- Live Chat
- Help-Desk Software
- Customer Analytics
