Qualtrics
Qualtrics is a cloud-based platform that helps organizations gather, analyze, and act on customer, employee, product, and brand experience data through surveys and feedback tools.
Trigger your Qualtrics forms and quizzes at the right moment, targeted for different audiences during unique moments in time. Customers using Qualtrics to engage customers and collect feedback can easily trigger their surveys at unique moments in the customer journey, based on real-time user behavior such as clicks on elements, exit-intent, page scroll events, and more.
Key benefits of our integration:
- Personalized Surveys: Automatically trigger surveys tailored to individual user behaviors, preferences, or contextual data, ensuring relevance and higher engagement.
- Real-time Feedback: Collect customer insights in the moment by displaying surveys based on live interactions, helping you respond quickly to user needs.
- Seamless Experience:Integrate Qualtrics surveys directly into the user journey without interruptions, maintaining a smooth and cohesive customer experience.
Use-case inspiration:
- Trigger a Qualtrics survey targeted at desktop visitors that have items in their checkout page, but are moving their mouse cursor towards the browser’s address bar – signaling they’re about to leave the site without completing the purchase.
- Engage with customers who have just completed a purchase by triggering a purchase completion feedback survey from Qualtrics, inquiring about their experience with your brand.
Resources:
Personalize using an open ecosystem model
With Dynamic Yield's Experience OS, you can build irresistibly personalized, optimized, and synchronized digital customer experiences faster and easier than ever before.
More on Experience OS- Qualtrics' services include :
- Customer Experience (CX) Management
- Surveys & Feedback
- Voice of the Customer (VoC) Solutions
